vbaji's Privacy Policy

1 Introduction & Scope of Policy

vbaji is an online gaming platform operated for users in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities. This Privacy Policy ("Policy") describes how vbaji collects, uses, stores, and discloses your information.

This policy applies to the vbaji website (vbaji.lat), its mobile version, and all associated services. By using our platform, you are considered to have accepted the terms of this policy.

2 What Information We Collect

vbaji only collects information that is necessary to provide our services properly. We may collect the following types of information:

2.1 Information You Provide Directly

When you create an account or log in to our platform, you voluntarily provide certain information. This may include:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Financial transaction details such as bKash, Nagad, Rocket, Upay or bank transfer account information
• Your chosen password (stored in encrypted form)

2.2 Automatically Collected Information

Certain technical information is collected automatically while you browse our website. This includes:

• IP address and device type
• Browser type and version
• Cookies and session data
• Log data related to page visits, clicks, and session duration
• Gaming activity and transaction history

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may sometimes receive information from trusted third-party sources, always within the limits of the applicable legal framework.

3 Use of Collected Information

vbaji uses your information only for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To carry out gaming, betting, and financial transactions.
• Customer Support: To resolve your issues via 24/7 live chat or email.
• Security & Fraud Prevention: To identify suspicious activity and keep your account secure.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and further improve our platform.
• Responsible Gaming: To identify unusual gaming behavior and provide support to users.

4 Information Storage & Security

Protecting your information is our top priority. vbaji uses advanced technology to keep your data secure.

4.1 Data Retention Period

We retain your information for as long as your account is active and for any legally required period thereafter. Financial transaction records may be kept for a specified period after account closure in accordance with regulatory requirements.

5 Disclosure of Information to Third Parties

vbaji does not disclose your personal information to any third party except in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted technology and payment partners such as bKash, Nagad, Rocket, and Upay. Only the information necessary to process transactions is shared with these partners. They are bound by strict confidentiality agreements and may not use your information for any other purpose.

5.2 Legal Obligations

We may be required to provide information to authorities if mandated by a court order, government directive, or applicable law. Such disclosures are always kept to the minimum necessary.

5.3 Business Transfers

If a significant change occurs in vbaji's business operations (such as a merger or acquisition), users will be notified in advance and informed about the privacy policy of the new entity.

6 Cookies & Tracking Technologies

The vbaji website uses cookies and similar technologies to operate properly and improve the user experience.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. Without them, it is not possible to maintain a logged-in state or complete secure transactions. These cookies cannot be disabled.

6.2 Analytics Cookies

We use cookies for analytics purposes that help us understand how users are using our platform. This information is collected in completely anonymous form.

6.3 Preference Cookies

These cookies remember your preferences such as language or display settings, making your experience easier on future visits.

You can manage cookies by changing your browser settings, but disabling certain cookies may limit the functionality of the website.

7 Your Rights & Controls

If you have an account with vbaji, you may exercise the following rights:

• Right to Access Information: You may request a copy of the information we hold about you.
• Right to Correct Information: If any of your information is inaccurate, you may request a correction.
• Right to Delete Information: In certain circumstances, you may request deletion of your account and associated information, though some records may need to be retained due to legal obligations.
• Right to Object to Data Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may receive a copy of your information in an easily readable format.
• Right to Opt Out of Marketing Communications: You may unsubscribe from notifications or promotional emails at any time.

To exercise these rights, send an email to [email protected].

8 Protection of Minors

vbaji strictly provides services only to those aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at the time of account creation. If anyone under the age of 21 has created an account for any reason, that account will be immediately closed and all collected information will be securely deleted.

9 Third-Party Websites & Links

Our platform may occasionally reference third-party websites. These websites have their own privacy policies and vbaji is not responsible for their practices. We advise you to read the privacy policy of any third-party website before visiting it.

Our payment partners — bKash, Nagad, Rocket, Upay — apply their own privacy policies. It is advisable to read their policies regarding how your information is handled on their platforms.

10 Policy Changes & Updates

vbaji may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A clear notice will be posted on the main page of the website.
• A notification may be sent to your registered email address.
• Continued use of the platform after a change is made will be considered acceptance of the updated policy.

If you still have objections after a policy change, please contact us or request that your account be closed.

11 Contact & Complaints Process

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team. We will do our best to resolve your request as quickly as possible.

Send any data-related requests (access, correction, deletion, etc.) to [email protected]. Please clearly state your account details and the nature of your request.

vbaji's customer support team provides service in Bengali and English via live chat and email, 24 hours a day, 7 days a week.